Unofficial BMG Sound and Spirit FAQ

1. Why can't I find Christian music at BMG Music Service Canada?
2. If I sent you an order, could you ship the music to me?
3. I'm thinking of signing up. How much does BMG/Sound & Spirit charge for shipping?
4. Does BMG or Sound & Spirit have a phone number?
5. Where can I write for customer service?

Why can't I find Christian music at the BMG Music Service Canada site?

The first time someone asked me about a Canadian version of Sound & Spirit, I blithely suggested they try BMG Music Service Canada. The next time, I looked myself. The good news is that the order numbers are the same. The bad news is that BMG Music Service Canada offers very few Christian recordings. Newsboys? Never heard of them. Amy Grant? Four albums--whereas the U.S. club has fourteen. The Echoing Green? Keith Green? Steve Green? What, are you joking?

BMG Music Service Canada's site says that the available selections for Canadians are sometimes different because of the music companies' arrangements for distribution in different countries. I suspect that this is not the whole story, and would suggest that Canadians lobby BMG Music Service Canada to let them know that there is a demand for Christian music.

If I sent you an order, could you ship the music to me?

No, sorry.

1. I have no connection with BMG/Sound and Spirit. I'm haven't even been a club member myself for quite some time.

2. My employer is a university, and their relationship with their Internet provider depends on maintaining a nonprofit status. Therefore personal web pages here are not allowed to be money-making in any way. We can't even have banners that pay for clickthrough.

Don't think that Mammon didn't whisper about what a wonderful service I could provide to Canadian brothers and sisters. Service, yeah, that's the ticket. But I just can't do it.

How much does BMG/Sound & Spirit charge for shipping?

As of 15 December, 1999, shipping is:

$2.69 for the first CD

$2.59 for the second CD in the same order

$2.49 for each additional CD

"Extra charges applied to multi-unit sets and non-audio merchandise"

Does BMG or Sound & Spirit have a phone number?

Sure. Customer service phones are staffed weekdays, 8 a.m. to 6 p.m. in the U.S., 8 a.m. to 5 p.m. in Canada. Both are Eastern Time.

In the United States:

(317) 692-9200

FAX number in the U.S.:

(317) 542-6090

In Canada:

(905) 568-1581

FAX number in Canada:

(905) 712-2553

Where can I write for customer service?

First of all, please do not write to me. I have no affiliation whatsoever with BMG or Sound & Spirit. I am not even a member. So while I am sympathetic if they didn't send what you ordered/they sent something you didn't order/you can't get off their list/they screwed up in billing/they're threatening to throw you in prison until you pay the last penny, I can't do anything about it.

E-mail in the U.S.:

cs1@bmgdirect.com
Note: Their old CompuServe e-mail account no longer exists.

U.S. Mail:

Customer Correspondence
PO Box 1958
Indianapolis, IN 46291-0010

E-mail in Canada:

getmusic@bmgdirect.com

Canada Post:

BMG Music Service (Canada)
Box 6030
Mississauga, Ontario
L5A 4H9

Unofficial BMG Sound and Spirit Christian Music Guide | Elizabeth T. Knuth's Home Page

Comments to: eknuth@unix.csbsju.edu